SUPPORT
Use our FAQ feature for general or device related troubleshooting questions for the alternating pressure cushion.
Frequently Asked Questions
General FAQ
How does the technology work?
Ease Seating Systems provides you the solution to pressure sores by dynamic seating technology that alternates air pressures in your seating device's cushion prolonging ease and comfort.
For more visuals and understanding click
Technology
How can I order the Ease Cushion System?
You can contact our dealers and order the pump here: Order Now
Please
Login/Register to place orders with Ease Seating Systems through our Dealer Login System!
As a dealer, where can I place orders?
You will need to login as a registered dealer on our Dealer Login System. We have a number of options available for your convenience.
What is the return policy?
Electronic components may be returned for a partial refund within 30 days of purchase, less the retail price of the cushion.
What are the shipping options?
We ship our products nationwide through different shipping carriers. We can also expedite shipping to accomodate your request.
Can I place an order online?
Yes you can! Order Now
Device Troubleshooting
System will not power on
Possible Cause: Main power switch is turned off
SOLUTION: Turn on the main power switch on the rear of thepump
SOLUTION: Recharge the pump unit
System is powered on but not running.
Possible Cause: Pump is in standby mode
SOLUTION: Press the red standby button on the front panel ofthe pump unit
SOLUTION: Check the connection of the cable to theappropriate port on the back of the pump unit.
Pressure alarm sounding
SOLUTION: Turn off the system. Check air hoses from the pumpto the cushion to ensure there are no pinchedsections. If using a power wheelchair, check hoseswhen tilting or reclining to ensure they do notbecome pinched in joints or hinges. Repositionhoses as needed
SOLUTION: Turn off the system. Check hoses from pump tocushion to ensure they are connected. Check fittingsbetween hoses. Secure or tighten as needed.
SOLUTION: Turn off and restart the system. Pressure sensordetected excessive pressure during the transfer.
SOLUTION:
Contact Ease Seating Systems for a replacement.
Pressure and time cycle buttons do not respond
immediately after press.
Possible Cause: System processing the previous action
SOLUTION: Allow more time between button presses.
SOLUTION: Pressure and time cycle can not be adjusted whilein standby mode; press the red standby button toresume operation, then adjust.
System not charging
Possible Cause: Wrong charger is being used
SOLUTION: Only use the charger supplied with your system.Extra or replacements may be obtained from EaseSeating Systems upon request.
SOLUTION: Check charger connection to pump
SOLUTION: Ensure receptacle is receiving power withanother known-working appliance, or try using adifferent outlet.
Remote switch light not illuminating
Possible Cause: Remote switch cable is not fully inserted in theport on the pump.
SOLUTION: Ensure remote switch plug is fully inserted in theproper port.
Charger plugged in, but battery LED’s remain
off.
SOLUTION:Turn on main power switch on rear of the pump.
SOLUTION: Allow pump to charge for several minutes, thencycle the main power switch off/on to wake themicroprocessor.
SOLUTION:
Contact:
