Frequently Asked Questions

General FAQ

How can I order the Ease Cushion System?


You can order here: Order Online or call us at +18663761878




As a dealer, where can I place orders?


We have a number of options available for your convenience.

  • You can login as a registered dealer on our Dealer Portal.

    OR
  • You can fax purchase orders to 5308778715 or email at contact@easeseatingsystems.com




What is the return policy?


Ease Seating Systems, Inc provides a 30 day satisfaction gurantee. If you are not fully satisfied, return the product undamaged for a full refund! Custom sizes are subject to a 20% restocking fee.
*If a returned item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.




What are the shipping options?


We ship our products nationwide through different shipping carriers. FREE shipping is available for Ease Essential and Ease Standard systems. Expedited Shipping available at customer's expense





Essential Troubleshooting

System will not power on


Possible Cause: Battery switch is turned off
SOLUTION: Turn on the main power switch on the rear of the pump
Possible Cause: Battery is critically low and has gone into protection mode
SOLUTION: Recharge the pump unit




System is powered on but not running.


Possible Cause: Pump is in standby mode
SOLUTION: Press the red standby button on the front panel ofthe pump unit
Possible Cause: Remote switch cable has become disconnected
SOLUTION: Check the connection of the cable to the appropriate port on the back of the pump unit.




Pressure alarm sounding immediately after turning on (pinch/obstruction/over-pressured)


Possible Cause: Air hoses may be pinched
SOLUTION: Turn off the system. Check air hoses from the pumpto the cushion to ensure there are no pinchedsections. If using a power wheelchair, check hoseswhen tilting or reclining to ensure they do notbecome pinched in joints or hinges. Repositionhoses as needed
Possible Cause: Air hoses have become disconnected
SOLUTION: Turn off the system. Check hoses from pump tocushion to ensure they are connected. Check fittingsbetween hoses. Secure or tighten as needed. Possible Cause: User transferred onto cushion while pump was inoperation
SOLUTION: Turn off and restart the system. Pressure sensordetected excessive pressure during the transfer. Possible Cause: Air hoses or fittings are damaged OR Internal bladder or tubing system damaged orleaking
SOLUTION: Contact Ease Seating Systems for a replacement.




Pressure and time cycle buttons do not respond immediately after press.


Possible Cause: Air hoses may be pinched
SOLUTION: Turn off the system. Check airhoses from the pump to the cushion to ensure there are no pinched sections. If usinga power wheelchair, check hoses when tilting or reclining to ensure they do not becomepinched in joints or hinges. Reposition hoses as needed
Possible Cause: User transferred ontocushion while pump was inoperation
SOLUTION: Turn off and restart the system.Pressure sensor detected excessive pressure during thetransfer.




System not charging


Possible Cause: Wrong charger is being used
SOLUTION: Only use the charger supplied with your system.Extra or replacements may be obtained from Ease Seating Systems upon request.
Possible Cause: Charger is not connected properly
SOLUTION: Be sure the charger is fully inserted into the charge port on the rear of pump unit. Possible Cause: Wall receptacle not providing power
SOLUTION: Ensure receptacle is receiving power with another known-working appliance, or try using adifferent outlet.




Pressure alarm sounding after pump runs for 3 minutes (leak)


Possible Cause: Air hoses have become disconnected
SOLUTION: Turn off the system. Checkhoses from pump to cushion to ensure they are connected.Check fittings between hoses.Secure or tighten as needed.
Possible Cause: Air hoses or fittings are damaged
SOLUTION: Contact Ease Seating Systems for service or replacement. Possible Cause: Internal bladder or tubing system damaged or leaking
SOLUTION: Contact Ease Seating Systems for service or replacement.





+1 (866) 376-1878

(EST)

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11395 North Saginaw Road, Clio, MI, USA

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