I want to thank you for your outstanding service and product. But sometimes we take things for granted. Let me explain! My wife contracted polio in 1956 and has been in a wheelchair since then. She did well with standard cushions--until she lost a femur head in an accident and started experiencing the gradual weakening of her arms. At that point, she could no longer lift herself to shift her weight, and the standard cushions were unbearable. But since she began using EASE cushions (over 17 years now) she has had no problems with comfort or pressure sores. I mentioned we sometimes take things for granted, and that became apparent when I had to ship her cushion back to the factory for adjustments. During the short time it was gone, we used a standard cushion. My wife developed a pressure sore--something she had not experienced in all the years she spent using your cushion. When her EASE cushion returned, it took only five days for the sore spot to be back to pink, normal skin. It is obvious to me that her health and comfort are a direct result of your incredible product. And her health and comfort mean the world to me.